A 9 year old Texas based lead generating company is highly knowledgeable and qualified in the field of Health Insurance Leads. It deals in lead generation in various fields like health insurance leads, Medicare, special needs, dual eligible, Medicare list, home health care etc. The quality of leads is always at par with the customers needs and requirements.
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Health Plans are extremely important if you are facing difficulty in making your health plan payments or are late in doing so or are on the verge of losing your coverage. New Health Insurance Plans may help bring down the payments to a more affordable level. Given the economic situation there are unfortunately a lot of US residents who need such Modifications and Telemarketing Leads helps in bringing such leads to you.
The extremely skilled telemarketers call small business owners and individual families who are in high risk health and inform them about a program especially designed for such a situation. Due to being late on their payments, the health insurance policyholders and currently uninsurable have health care hardship or are on the verge of looking their health care plan to collapse.
The Health Insurance Leads that are provided by Telemarketing Leads are 100% exclusive and the skilled telemarketers dealing with the calls would always call on your company behalf. Proper care is taken while selecting a lead and each Health Insurance Lead is screened to ensure that it fits the proper health condition for new health plan.
The telemarketers ask several questions to ascertain the financial situation of the small business owners and individual working families. After a thorough analysis, when it is determined that the person is a prospective lead, they are informed that your organization would call them back with new health care options. This is how the potential leads are qualified and then generated.
Some of the criteria to determine telemarketing Health Leads are that the customers should be currently working and have a decent health condition. In addition the income of the prospective customer and the financial or personal hardship needs to be noted down too.
While dealing with Health Care Leads online the leads would be directly mailed to your agency/organization in real time. Once the data of a future prospects is taken down, it is reviewed and if he qualifies for health care program then the information is entered as a lead and directed towards your organization.
Telemarketing Leads take every opportunity to satisfy the needs, requirements and expectations of the clients. Their competent staff never compromises on quality and always tries to find out new approaches to improve real time Medical Insurance Leads in the form of preset appointments so as to meet the expectations to the clients fullest satisfaction thus giving the organization an exceptionally high hit rate.
Telemarketing Leads always offers quality and exclusive Health Insurance Leads in the form of live transfer leads that can be easily converted into sale for your organization leading in instant growth and profit for your organization.
Monitoring your telemarketing associates is a critical factor in ensuring your telemarketing company's success. By monitoring their performance during customer interactions, centre management can identify strengths and weaknesses and provide telemarketers with additional support and training.
The first step in any quality assurance program is identification and documentation of specific, measurable goals. Clearly stated goals and benchmarks will provide guidelines for associate handling of customer requests. Before setting up training or quality monitoring, define your centres objectives in clearly stated, specific, measurable terms. "Provide Quality Service" is a value statement, not a performance objective. Examples of measurable, specific performance measures are: answer an average of two calls per minute and receive 90% or above positive ratings from the consumer. Not only are these goals specific, but they let the associate know exactly what is expected. Set up your performance measures first, and then design training programs to support the attainment of those goals.
After providing your telemarketing staff with the training and guidance needed to attain your stated performance goals, you will need to monitor them to evaluate their performance in a "live" environment. A call monitoring form should be developed to allow management to evaluate each call consistently and objectively. The company's performance measures should be the outline for the form. Monitoring forms should also link the behaviors being monitored to the performance objectives of the telemarketing team.
Examples of monitoring objectives and some possible performance objectives are:
Observed Behavior
1. Pleasant Greeting, use of Customer's name.
2. Controlling the conversation.
3. Correct use of Software, Data.
4. Asking if there is any other way to help, thanking customer.
Performance Objective
1. Customer satisfaction.
2. Encourage customer confidence.
3. Average talk time required.
4. Accuracy of response.
As you can see, the monitoring form can be directly linked to the stated performance objectives of the telemarketing and its clients. The form can also list specific training activities available to correct performance deficiencies.
This approach to call interaction monitoring has several benefits: allowing the associate to clearly see the link between customer interactions and performance objectives and the trainings and counseling available to correct these deficiencies. Instead of viewing the feedback punitive, the associates can view the monitoring review as an opportunity to obtain the training necessary to appointment setting improve performance. Telemarketing staff can feel empowered to take responsibility for their own development.
Call monitoring is not a performance evaluation, merely a step in the evaluation process. The performance evaluation should be a separate process, with progress toward performance objectives clearly indicated. The purpose of the monitoring form is to document the agents effectiveness and identify areas for improvement. Removing a direct link between the monitoring sessions and the performance evaluation allows the associate to view monitoring as an opportunity to enhance their skills.
By setting the monitoring process up correctly, with clearly defined and measurable objectives, the call monitoring process can be a useful tool in your telemarketing company's development. Providing your telemarketers with useful feedback that they can learn from allows them to develop into the customer service driven agents that your clients will value.